Return and exchange policy

15/05/2026 Notification 100

Operating with the motto of prioritizing "Responsibility," VIETSTAR supports quick exchanges/returns to best protect customer rights.

1. Cases eligible for exchange/return:

Products with technical defects due to the manufacturing process.

Products delivered incorrectly in terms of specifications, type, or quantity compared to the order/contract.

Products damaged or deformed during transportation, for which VIETSTAR is responsible.

2. Conditions for exchange/return:

Goods must be in their original packaging, with labels and tags intact, and unused.

Notification time: Please check the product immediately upon receipt and report any issues to VIETSTAR within 24-48 hours for prompt processing.

For any requests regarding product exchanges/returns, please contact us immediately: VIETSTAR INDUSTRY CO., LTD.

Website: vietstarindustry.vn

Tel: +84.24.37880016

Email: contact@vietstarindustry.vn